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Terms and Conditions

Processing Time

Mii-Estilo works with different processing times:

- Standard: the item will take 3 weeks to be shipped. The standard items don’t have any extra cost for the client;
- Rush items: the item is shipped within 7 days – if not, the cost will be refunded. The rush items have an extra cost for the client – for each different item will be charged a rush cost;
- RTS items – The RTS means Ready To Ship – which means that those items are already made and on stock. They will be shipped within 2 business days;

Mii-Estilo works with FedEx, UPS, DHL and DPD International. Shipping inside Europe normally takes 1-3 days; Shipping to the US takes 2-5 days; Some other international destinations might take up to 7 days – this time frame is excluding possible customs issues.

We want to make clear that once the package leaves our company it is out of our hands. We try our best to interpose the communication between client and courier, but most of it has to be done by the client itself.

In some cases the international packages will be charged taxes and custom duties to be released – we can’t predict those charges and they have nothing to do with our company, therefore they must be payed by the client. Notice that custom clearance procedures might delay the delivery.

Please note that we are legally not allowed to list items as gifts or to write down lower values to circumvent possible fees.

IMPORTANT: If you order an RTS or a Rush item together with standard items PLEASE contact us at info@mii-estilo.com so we can send you a payment link with a new shipping cost, otherwise all the items will obey the standard processing time even though they aren’t standard processing items.

Returns and Exchanges
Mii-Estilo accepts returns and exchanges, but you have to keep in mind that:

- We are not responsible for wrong size selection;
- For refunding, we have to receive the item, OR be contacted WITH the tracking number of the return WITHIN 7 business days;
- We don’t refund shipping cost, and don’t pay return shipping costs as well; (It is possible to use paypal to reimburse your return shipping costs, you can find information about this on the paypal website.)
- The items will go through analysis: we only accept items that were NOT washed or used and we DO NOT receive damaged or alterated items;

If you fit into these conditions you can return or exchange your items.

There is a 14 day return policy on all our products.
You must write on your invoice that it is a return, and the invoice must be attached on the item;
You will be charged a 30% fee on the value of the dress (Ready to Ship dresses 100%), the remaining balance will be refunded via the same method of payment that you chose to pay your order.
- Sale items cannot be exchanged or returned

If we do not know that there is a return and it is not delivered or it is stuck because of import duties your item will come back to you, as long as we are not aware of a return we also do not know that it has to be picked up somewhere, even though the system can indicate this. The costs for both shipping and returning are for you, therefore it is important to always inform us about a return. 


Digital products are not refundable.

There is a 14 day return policy on all our products.
You must write on your invoice that it is a return, and the invoice must be attached on the item;
You have to purchase a new order in our webshop;
Once the dress in checked, and everything is ok, the undesirable item will be fully (100%) refunded.
- Sale items cannot be exchanged or returned

Quality issues: We strongly ask you to check your items once they are received. If there is any quality issue on it we would like to be notified as soon as possible, otherwise it is extremely difficult for us to know if the damage was done prior to shipment. If there is by any chance a problem caused by us in your dress, we will be more than happy to refund the costs of the return and send you a new item as soon as possible.

Additional Information and FAQs
- Please note, there might be some slight differences in the color tone/shade of the website's photo and the actual item. That is due the photo edition made by the photographers and different screen calibrations.
- The structure from the fabric can also be changed by the fabric suppliers.- There is always color difference between the matrials. We strive to look as close to each other as possible, but because fabrics are also made in colour baths, we do not have a 100% guarantee on this. 

- If you have any concern or doubt about colors and structures please email us before your order.

- The photographer is always responsible for the safety of his/her client. Mii Estilo is therefore not responsible for any accidents.
- For more information about the photographers discount, please check in here: http://www.mii-estilo.com/photographer
- Please notice that all of our items are handmade, therefore none of the dresses will be exactly the same size. For more information about sizes, please check in here: http://www.mii-estilo.com/size-information


Photo Use
It is absolutely prohibited the commercial use of the photos from our photographers and clients unless you have the consent of the company’s owner or of the photographer itself. Mii-Estilo has an agreement with the photographers and any violation of this policy will cause a possible legal action. 

Commercial Use
Mii-Estilo don’t authorize re-sales from our gowns in a commercial way (such as in a store) unless you have a permission from the owner. Personal resales are allowed.

If you have any interest in selling our items please send an email to: ingrid@mii-estilo.com

Mii-Estilo has a strict privacy policy. We take your privacy very seriously and carefully handle your personal information. Your information is used for our purpose only.

Mii-Estilo accepts payments through Paypal, IDEAL, Credit Cards, Bank Transfer and IBAN. All the orders are only made once the payment is done. The custom orders aren’t refundable.

For Paypal payments: IF a case on Paypal is open, the money will only be refunded once the item is properly returned.