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Terms and Conditions

CONDITIONS PRE Black Friday & Black Friday
 
The Mii-Estilo 2019’s PRE-Black Friday & Black Friday.
 
Please carefully read the conditions prior your purchase to avoid problems. 
 
The processing time from PRE Black Friday & Black Friday orders is different than usual. It can vary depending on the day you will order, but ALL purchases will be sent before December 20th. 
 
Changing details on your order such as dress model, size, color or top options is not possible during this promotional days. 
 
The payments from the orders need to be made immediately - if you experience any sort of problem while paying, please contact us at the same moment so we are able to help you. Not paying your order right away will probably lead to stock problems where we are not going to be able to help. 
 
Rush order is not available for the PRE Black Friday & Black Friday orders. Don’t choose the rush order because your order won’t be made faster than the others. 
 
 

Photo Use
It is absolutely prohibited the commercial use of the photos from our photographers and clients unless you have the consent of the company’s owner or of the photographer itself. Mii-Estilo has an agreement with the photographers and any violation of this policy will cause a possible legal action. 

Commercial Use
Mii-Estilo don’t authorize re-sales from our gowns in a commercial way (such as in a store) unless you have a permission from the owner. Personal resales are allowed.

If you have any interest in selling our items please send an email to: ingrid@mii-estilo.com

Privacy
Mii-Estilo has a strict privacy policy. We take your privacy very seriously and carefully handle your personal information. Your information is used for our purpose only.

Payment
Mii-Estilo accepts payments through Paypal, IDEAL, Credit Cards, Bank Transfer and IBAN. All the orders are only made once the payment is done. The custom orders aren’t refundable.

For Paypal payments: IF a case on Paypal is open, the money will only be refunded once the item is properly returned.

Processing Time
Mii-Estilo works with different processing times:

- Standard: the item will take 1,5 - 2 weeks to be shipped. The standard items don’t have any extra cost for the client;
- Rush items: the item is shipped within 7 days – if not, the cost will be refunded. The rush items have an extra cost for the client – for each different item will be charged a rush cost;
- RTS items – The RTS means Ready To Ship – which means that those items are already made and on stock. They will be shipped within 2 business days;

Shipping
Mii-Estilo works with FedEx, UPS, DHL and DPD International. Shipping inside Europe normally takes 1-3 days; Shipping to the US takes 2-5 days; Some other international destinations might take up to 7 days – this time frame is excluding possible customs issues.

We want to make clear that once the package leaves our company it is out of our hands. We try our best to interpose the communication between client and courier, but most of it has to be done by the client itself.

In some cases the international packages will be charged taxes and custom duties to be released – we can’t predict those charges and they have nothing to do with our company, therefore they must be payed by the client. Notice that custom clearance procedures might delay the delivery.

Please note that we are legally not allowed to list items as gifts or to write down lower values to circumvent possible fees.

IMPORTANT: If you order an RTS or a Rush item together with standard items PLEASE contact us at info@mii-estilo.com so we can send you a payment link with a new shipping cost, otherwise all the items will obey the standard processing time even though they aren’t standard processing items.

Returns and Exchanges
Mii-Estilo accepts returns and exchanges, but you have to keep in mind that:

- We are not responsible for wrong size selection;
- For refunding, we have to receive the item, OR be contacted WITH the tracking number of the return WITHIN 7 business days;
- We don’t refund shipping cost, and don’t pay return shipping costs as well;
- The items will go through analysis: we only accept items that were NOT washed or used and we DO NOT receive damaged or alterated items;

If you fit into these conditions you can return or exchange your items.

Returning:
There is a 14 day return policy on all our products.
You must write on your invoice that it is a return, and the invoice must be attached on the item;
You will be charged a 30% fee on the value of the dress, the remaining balance will be refunded via the same method of payment that you chose to pay your order.
- Sale items cannot be exchanged or returned

Exchanging:
There is a 14 day return policy on all our products.
You must write on your invoice that it is a return, and the invoice must be attached on the item;
You have to purchase a new order in our webshop;
Once the dress in checked, and everything is ok, the undesirable item will be fully (100%) refunded.
- Sale items cannot be exchanged or returned

Quality issues: We strongly ask you to check your items once they are received. If there is any quality issue on it we would like to be notified as soon as possible, otherwise it is extremely difficult for us to know if the damage was done prior to shipment. If there is by any chance a problem caused by us in your dress, we will be more than happy to refund the costs of the return and send you a new item as soon as possible.

Additional Information and FAQs
- Please note, there might be some slight differences in the color tone/shade of the website's photo and the actual item. That is due the photo edition made by the photographers and different screen calibrations.
- The structure from the fabric can also be changed by the fabric suppliers.
- If you have any concern or doubt about colors and structures please email us before your order.
- The photographer is always responsible for the safety of his/her client. Mii Estilo is therefore not responsible for any accidents.
- For more information about the photographers discount, please check in here: http://www.mii-estilo.com/photographer
- Please notice that all of our items are handmade, therefore none of the dresses will be exactly the same size. For more information about sizes, please check in here: http://www.mii-estilo.com/size-information